Frequently Asked Questions
Quick answers on ordering, the grill, fuel and safety, and OEM — each linking to the full page.
Ordering
Can I buy it now?
Not yet. Ordering hasn't opened. Join the waitlist and we'll email you when it does.
When will it ship?
Shipping dates are still being confirmed with the factory. We’ll publish them before orders open.
Do you ship to Canada?
Shipping regions are being finalized. See warranty & shipping for updates.
The grill
Does it use gas and charcoal?
Yes, in separate modes. See how gas and charcoal modes work.
Does it need assembly?
It’s designed to fold and unfold as one unit. Detailed steps are in the owner’s manual.
Can I adjust the height?
An electric height lift is available as an optional configuration. See the optional lift page for details.
Grill and griddle?
Yes, with a reversible plate. See the grill and griddle plate.
Fuel and safety
What propane tank does it use?
The cylinder connection and recommended tank are still being confirmed. Our propane guide covers general sizes and adapters.
Can I use charcoal in any gas grill?
No — only in grills designed for it. Read why.
Can I use it indoors or in a tent?
No. Outdoor use only — never inside a tent, camper, vehicle, or garage.
Business
Do you offer OEM or ODM?
Yes. See the OEM / ODM page for wholesale and custom development.
What’s the warranty?
Warranty terms are being finalized and will be published before orders open. See warranty & shipping.